
IneoQuest has
expanded its product line for optimizing Microsoft Mediaroom operations. iDMS Telco
now leverages the data collected on IQDialogue IPTV Mediaroom Installer to give operations
managers a consolidated collection of historical deployment data. Using IneoQuest’s
technology, providers can implement uniform procedures to ensure high quality installation,
maximize overall support for technicians and efficiently engineer their network for
improved performance.
Telecommunications providers are currently using IneoQuest’s IQDialogue IPTV Mediaroom
Installer to test the performance of Microsoft Mediaroom residential deployments and
assure that the setup and configuration of television, video-on-demand and multi-room
DVR services operate properly. Now, iDMS Telco allows for a centralized collection
of all data and measurements gathered in the field, including deployment location
and time, pass/fail results, fault identification, channel change timing and packet
loss, with specific identifiers for each IQDialogue IPTV Mediaroom Installer probe.
Using the data, iDMS Telco enables telecommunications providers to hone operations
management for improved deployment service, expense reduction and staff support. With
iDMS Telco, providers can review deployments for adoption of uniform processes and
cross-reference job details in case of follow up and additional service. At the same
time, providers can survey the type of jobs or regions where deployments took the
most time, enabling them to identify network challenges or provide training to streamline
deployments.
In addition to operations management, iDMS Telco provides a snapshot of performance
over time, giving providers trending analysis in order to resolve issues proactively
and plan for future upgrades. For example, iDMS Telco details top deployment failures
and issues, number of hours per deployment and individual identification of test probes.
Since large repositories of historical data can be stored, providers can solve systematic
issues to lessen the overall impact on subscribers.
With its centralized version control feature, iDMS Telco also notifies network technicians
to the latest updates to software and allows for an automated download of updates
to each probe during the synchronization process, ensuring all technicians are outfitted
with the most recent software version for standardized service.
As a result of its partnership with Microsoft, IneoQuest is able to offer a family
of products for Microsoft Mediaroom deployment support. In addition to iDMS Telco
and IQDialogue IPTV Mediaroom Installer, IneoQuest also offers the IQDialogue IPTV
Mediaroom Advanced for high-tier analysis and testing, monitoring and troubleshooting
capabilities.



Read more:
IneoQuest Expands Family of Microsoft Mediaroom Deployment Test Solutions