In the past I have ranted about examples of poor customer service, such as the iPhone 3G launch by Apple, or the exclusive selection of AT&T as the iPhone carrier by Apple. I thought it only fair to point out an example of excellent customer service I experienced today at Les Schwab.

As my son and I stood at the counter waiting, in the space of no more than 3 minutes, we were asked by 7 Schwab employees if we had been helped or if we needed anything while we were waiting. It is a testament to Les Scwab (died in 2007), and the current Les Schwab management, that every employee understands the importance of the customer and ensuring a positive customer experience.

I imagine that Les Schwab will weather (pun intended) the current economic downturm better than many of their competitors because of their relentless focus on the customer.

Credit:
Customer service is not dead!

Today we (my family) received a 3-disc special edition of Disney’s Wall*E, which includes two Blu-ray discs and a DVD with a digital copy of the movie in iTunes and Windows Media formats.  I was particularly excited to have the digital copy which can be transferred to a personal computer or iPhone for playback.  I [...]

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Today we (my family) received a 3-disc special edition of Disney’s Wall*E, which includes two Blu-ray discs and a DVD with a digital copy of the movie in iTunes and Windows Media formats.  I was particularly excited to have the digital copy which can be transferred to a personal computer or iPhone for playback.  I [...]

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Digital Copy Blu?s

Tilt-shift photography is a creative and unique type of photography
in which the camera is manipulated so that a life-sized location or
subject looks like a miniature-scale model. To add good miniature effect to your photographs, shoot subjects
from a high angle (especially from the air). It creates the illusion of
looking down at a miniature model. A camera [...]

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Tilt-Shift Photography

Verizon FIOS Speedtest

After almost a month after first ordering service with Verizon, our FIOS Internet connection was finally installed at work this morning.
As many of you know, FIOS is a PON or Passive Optical Network.  In laymans terms, FIOS utilizes an architecture where bandwidth is shared on the fiber for all customers on that loop. [...]

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New broadband connection at work