Monthly Archives: September 2008

Second Annual Telecom-Cable Industry Satisfaction Study

would prefer to bundle communications services with telecommunication companies by
a 2 to 1 margin to cable companies if given the choice, according to the second annual
Telecom-Cable Industry Satisfaction Study from CFI
. However, cable companies still provide bundled communications to twice
as many consumers surveyed as do telecom companies.

The survey of over 1,200 households, which examined customer satisfaction for video,
broadband Internet access, and wireless communications using the methodology of the
University of Michigan’s American Customer Satisfaction Index, found that customer
satisfaction provides telecom companies with a competitive advantage. As the telecoms
roll out high-speed fiber services across their networks, they will be able to challenge
cable company dominance in bundles, high speed Internet and video.

“The cable companies are asleep at the wheel if they don’t see the threat from the
telecoms,” said Phil Doriot, program director for CFI Group. “But the network upgrades
aren’t going to happen overnight, so cable companies still have the opportunity to
improve their customer service and cover their Achilles heel.”

The study identified high rates and poor customer service as the two biggest reasons
customers would consider leaving a cable provider of communications bundles. For telecom
companies, customers cite the need for faster access as a primary reason for switching.
Video services like AT&T’s U-Verse IPTV and Verizon’s FiOS are beginning to make their
mark, and 2% of survey respondents are already using video services from a telecom

“Consumers stand to benefit most from the battle between cable and telecom,” said
Doriot. “Telecoms have no choice but to upgrade their systems to offer video and faster
Internet because they are losing customers to cable. That should bring more choice
to the marketplace, stem the price hikes, and raise the satisfaction bar for the whole

Telecom companies own national wireless carriers, giving them another potential advantage
in the battle of bundled services. Only 8 percent of surveyed consumers have bundles
that include wireless telephone, and more consumers are dropping landlines altogether
in favor of wireless telephony. The study suggests that this presents an opportunity
for telecoms and another challenge for cable companies.

“Without a wireless play, cable companies aren’t future-proofing their bundles, but
new technologies like WiMax might change the game,” said Doriot.

Though telecom companies generally enjoy better satisfaction ratings than cable companies,
churn may be the biggest issue for wireless carriers. According to CFI Group’s research,
the top reasons customers give for switching carriers are better rates, better plans,
and better coverage and reliability.

The full report is available at no charge at

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Second Annual Telecom-Cable Industry Satisfaction Study


IPTV Encoding Resource

Moving Media Unveils Innovative New Website & Encoding Resource – Those in need of a video encoding resource will receive a boost with the launch of Moving Media’s innovative, new website which includes features designed to actively assist visitors in learning more about the art of video encoding.

IPTV Courses
Follow Up
Request Info/Contact

See more here:
IPTV Encoding Resource


Canby Customers Have Access to 36 HD Channels Powered by IP-PRIME

ip-prime_logo.bmpCanby’s IPTV
customers can now access 36 channels of HD programming, including more than two dozen
channels delivered to Canby via IP-PRIME,
from marquee programmers such as Discovery, Disney, Showtime, Fox News, ESPN, A&E
and the Food Network, plus a handful of local broadcast services.

IP-PRIME delivers a comprehensive roster of high-quality standard and high-definition
programming in MPEG-4 format to operators via a single satellite antenna. The IP-PRIME
HD-4 service delivers up to 40 national high-definition channels to operators looking
to add high quality HD programming to their existing IPTV service. In addition to
the HD-4 offering, the IP-PRIME full transport solution offers hundreds of programming
channels to operators without the high capital and operating expenses required to
build and operate an IPTV headend.

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Canby Customers Have Access to 36 HD Channels Powered by IP-PRIME


TelcoTV 2008 Previews Digital Media & Entertainment Ecosystem

TelcoTV Conference & Expo 2008

TelcoTV announces its extraordinary
digital media and entertainment exhibitor ecosystem for its annual conference to be
held November 11-13 at the Anaheim Convention Center in Orange County, California.

The TelcoTV ecosystem includes more than 150 vendors showcasing the broad palette
of services and technologies need to successfully build and deliver the digital entertainment
experience. This year’s exhibit floor represents the largest net square footage in
the show’s seven year history. The newest segment of TelcoTV exhibitors comprises
content providers, eager to partner with telephone companies. These forward-thinking
content owners recognize telcos and IPTV providers as a growing distribution platform
for their programming. Content providers exhibiting at TelcoTV 2008 include The Weather
Channel, WealthTV, Home Shopping Network, HorseRacing TV, Daystar Television, Comcast
Networks, and several others.

The TelcoTV floor continues to be anchored by some of the most well known companies
in the telecom infrastructure, services, and access space, including: Adtran, Alcatel-Lucent,
Calix, Ciena, Cisco Systems, EchoStar, Foundry Networks, Hitachi Telecom, Juniper,
Minerva Networks, Motorola, NDS, Nokia Siemens, Nortel, NTT Electronics, Occam, Orca
Interactive, Pannaway, SeaChange International, Sigma Designs, Spirent Communications,
Tandberg Television, Tellabs, Thomson, and Westell. For a complete list of TelcoTV
Exhibitors please visit

TelcoTV makes complimentary registration available to qualified members of the press
and analyst community. Press passes include full access to the expo floor, as well
as the 3-day educational conference focusing on IPTV, TV, Internet Video, MobileTV,
advertising, and successful content strategies. To apply for TelcoTV Press Credentials,
please visit:

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TelcoTV 2008 Previews Digital Media & Entertainment Ecosystem


Tilgin Home Gateways with Full Service Routing Power Up IPTV

Tilgin announced
at Broadband World Forum 2008 in Brussels new key functionality, Full Service Routing,
across its portfolio of Telco Home Gateways. Engineered for multi-play and converged
service scenarios, Full Service Routing allows operators to flexibly connect and service
multiple IP set-tops, PCs and media devices in the home.

Available to all Tilgin home gateways, Full Service Routing enables service providers
to more flexibly and powerfully deploy value added services to and within the home.
Currently used solutions often limit the scope, serviceability and flexibility of
multi-play services. IP set-tops are usually hard-connected to the gateway and not
part of the home network. The result is that content cannot be easily shared between
IP set-tops, PCs and media devices. It is also more cumbersome to deploy IPTV services
to multiple TVs. Tilgin home gateways with Full Service Routing changes this.

The role of the home gateway as an intelligent service node is increasing as operators
look to deliver new value added services including IPTV. Servicing multiple TVs at
home with more services and applications is a part of their VAS strategy. This however
requires advanced routing functionality that Tilgin now delivers in their home gateway

Tilgin exhibits and showcases its home gateway and IPTV solutions at BBWF in Brussels
on September 30 to October 2 in stand #213.

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Tilgin Home Gateways with Full Service Routing Power Up IPTV